FAQ

If there is any question not answered here please go to the Contact page and drop us a line – we’re always delighted to help.


  • How do I commission a piece of jewellery?
  • What type of materials do you use?
  • Where are these items made?
  • What if an item does not fit?
  • When will I recieve my goods?
  • Is payment secure?
  • How much will postage usually cost?
  • What is the returns policy?
  • What do the images on your site show?
How do I commission a piece of jewellery?
The process is simple. Drop us an email or give us a call and we can discuss your personal requirements. This starts the dialogue that will produce a beautiful piece of bespoke jewellery. We’ll work out some designs and either email or send them to you with the prices – for free. Then, if you decide you would like us to make a piece for you – tell us your design choice and send a 50% deposit. It normally takes a MINIMUM of 4 weeks from start to finish so please plan ahead. Very occasionally smaller items can be made faster – so it can be worth asking.
What type of materials do you use?
We use Sterling Silver (where applicable, marked 925 by the assay office), which is bought in sheet and wire form and then transformed in the workshop into beautiful, unique pieces. Other materials, such as PMC+ are also used. Items made of PMC+ will be hallmarked 999 as they are Pure Silver. Each type of material has its own unique quality – qualities which appeal to individuals differently. Evey item is fully described and it will always be stated which materials were used in a particular piece. Often techniques used will also be discussed. As required by law all items over 7g in weight are assayed, other smaller items are stamped with a unique makers mark registered with the Edinburgh Assay office.

Where are these items made?
These pieces of handmade jewellery are all made in Scotland, there are no pieces which are imported. All of the Silver used is bought in the UK.

What if an item does not fit?
If a ring does not fit despite sizing information being available – we will resize once for free. You pay nominal postage charges. If a necklace or bracelet needs to be made shorter take detailed measurements and we’ll resize once for free. You pay nominal postage. If anything needs to be made longer/larger we’ll charge a small amount for the silver and the nominal postage but any charges will be agreed before work is carried out. The best thing to do is to check sizes before buying and get alterations made prior to shipping. That way there is no additional postage and the same free services as listed above are provided.

When will I recieve my goods?
Goods in stock will be posted the same working day that payment is received (for payments received before noon). For cheques this may be up to 5 working days from receipt of cheque. We allow 5 working days for delivery – although most items should arrive within 2. If an item is out of stock it can be made for you – for the same great price – with only a small delay. An email will be sent to you immediately if this situation arises.

Is payment secure?
Payment is by cheque, over the ‘phone with credit/debit card or online via PayPal. PayPal is a world recognised payment system which allows for payment to be transfered while keeping card details seperate. Lucklaw Silver will never receive any customer’s card details, they remain secure with a world renowned money transfer company. Payment is VERY secure.

However if you would prefer not to pay online please email us and we will call you back, or call us and credit/debit card payments can now be taken over the telephone.

How much will postage usually cost?
After taking a customer survey into account we have a NEW postage policy.

Orders under £20.00 will be posted First Class with Recorded Delivery at a flat rate of £3.00 per parcel.

Orders over £20.00 will be shipped by Special Delivery and charged £5.50 per parcel.

Please note that all orders will require a signature. For those who desire the jewellery to be sent internationally it is best to email or call and get a shipping quote. All items will be beautifully presented – ready to give as a gift, or to open with delight!

What is the returns policy?
All items can be returned – in recieved condition and with original packaging – within 30 days. All items are digitally photographed before they leave so any damage done in transit or prior to return can be noted; this provides peace of mind for clients. Any items damaged in transit must be returned within 21 days for a full refund. Refunds will be made by the same terms as payment was made.

What do the images on your site show?
All images are accurate illustrations of the pieces available from Lucklaw Silver. It must be noted that due to the handmade nature of all work they are illustrations and items may vary slightly. Thank you for your understanding.